External CRU statement to customers:
Some problems with your product can be resolved with a replacement part you can install yourself, called
a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as Self-service CRUs and others are
designated as Optional-service CRUs. Installation of Self-service CRUs is your responsibility; you may request
that Lenovo installs an Optional-service CRU according to the warranty service for your product. Where you are
installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped
with your product and are available from Lenovo at any time upon request. You may find a list of CRUs in the
publications that ship with your product or at
http://www.lenovo.com/CRUs. You may be required to return the
defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label,
and a container will be included with the replacement CRU; and (2) you may be charged for the replacement CRU if
Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your
Lenovo Limited Warranty documentation for full details.
ThinkPad computers contain the following types of CRUs:
– Self-service CRUs: These CRUs unplug or are held by no more than two screws. Examples of these types
of CRUs include the ac power adapter, power cord, battery, and hard disk drive. Other Self-service CRUs
depending on product design may include the memory module, wireless card, keyboard, and palm rest with
finger print reader and touchpad.
– Optional-service CRUs: These CRUs are isolated parts within the computer that are concealed by an access
panel that is typically secured by more than two screws. Once the access panel is removed, the specific
CRU is visible.
