01.27.2015
Dear Lenovo ESC+ Users,
Lenovo is transitioning away from the current electronic ticketing system (ESC+). As Lenovo PC customers, you will now have access to a new, enhanced tool: MTSA – Managed Technical Support Access.
With this new web solution, you can continue to submit your service requests electronically, but the tool also provides additional useful features:
- Greater visibility to warranty entitlement information
- An opportunity to sign up for status updates via email or SMS text
- Reporting views to track open and closed tickets.
Most users can begin using MTSA starting Feb 5, 2015. Hebrew and Turkish language support will be added March 5, 2015. Information with details regarding how to access and log into the new tool will be provided in the coming weeks. Once you begin using the new solution, additional support resources will be available. The attached FAQ has been created to answer the most common questions about the transition, however if you have additional concerns or questions, please contact:
Lenovo@uk.ibm.com
Sincerely,
Lenovo Warranty Support and Service Team
