Hello
First of all, excuse me for using English as language. Unfortunately I don't know enough of the German language to explain this situation.
About 3 weeks ago I ordered a Thinkpad T60 from Magic Devices. They seemed to have good prices, and since i'm from Belgium, it was profitable to go look in Germany for a Thinkpad.
The thinkpad was labeled "new, open box". This bothered me a bit, so I mailed MagicDevices with the question what this really means. This was their answer:
"that means, that the Thinkpad was opened once before and comes maybe not in the original IBM package. but the book is absolutley new and not used in any kind."
Fair enough, I placed the order, and used (UPS) shipping to Belgium. After I transfered the money, I got a confirmation, and the notebook was shipped to my address.
Upon unpacking, the notebook looked new, with a clear screen and unused keyboard, so I was glad i've made a (seemingly) good deal. BUT: that evening I was looking at the bottom of the thinkpad and I've noticed a crack in the plastic cover of one of the air vents. On further inspection, I noticed several small scratches in the plastic, as if the notebook has fallen on the ground. Magic Devices tries to sell damaged laptops as "new, open box", but doesn't mention the damage to the notebook. Although the damage does not affect the working of the notebook (it functions ok, fortunately), it isn't something that should happen on unpacking a new notebook.
Here is a picture of the main damage:
The damage is clearly not caused by the UPS transport, as the packaging was in perfect condition, not a single knock in the shipping box. The notebook itself was also very tight secured, with not a single possible way that the shipping could have caused the damage.
I questioned Magic Devices (by mail) about the damage. And they requested pictures of the damage. Seemingly thankfull that they were willing to do something about the problem, I took the pictures and sent them to MagicDevices. THIS IS THE LAST TIME I'VE HEARD FROM MAGICDEVICES.
Till now I have sent about 3 more mails, kindly requesting for a solution to this problem, and I haven't got a single reply back. As my knowledge of German language is not good, I don't know what (legal) steps I can take to solve this problem. I know there is a 14 days return policy, and I have used that, seeing that I've contacted (mailed) MD the same evening that I got the notebook.
I'm definitely not the only one having this problem, looking at this thead: http://www.thinkpad-forum.de/thread.php?threadid=9714
I would advice everyone not to buy notebooks (or anything) with Magic Devices. They try to sell damaged hardware and don't have the decency to even reply the communication.
I'm not used to go out and tell stuff like this, but this time I'll gladly do anything to stop potential buyers from going to Magic Devices and buying a notebook there.
Regards,
Felix
First of all, excuse me for using English as language. Unfortunately I don't know enough of the German language to explain this situation.
About 3 weeks ago I ordered a Thinkpad T60 from Magic Devices. They seemed to have good prices, and since i'm from Belgium, it was profitable to go look in Germany for a Thinkpad.
The thinkpad was labeled "new, open box". This bothered me a bit, so I mailed MagicDevices with the question what this really means. This was their answer:
"that means, that the Thinkpad was opened once before and comes maybe not in the original IBM package. but the book is absolutley new and not used in any kind."
Fair enough, I placed the order, and used (UPS) shipping to Belgium. After I transfered the money, I got a confirmation, and the notebook was shipped to my address.
Upon unpacking, the notebook looked new, with a clear screen and unused keyboard, so I was glad i've made a (seemingly) good deal. BUT: that evening I was looking at the bottom of the thinkpad and I've noticed a crack in the plastic cover of one of the air vents. On further inspection, I noticed several small scratches in the plastic, as if the notebook has fallen on the ground. Magic Devices tries to sell damaged laptops as "new, open box", but doesn't mention the damage to the notebook. Although the damage does not affect the working of the notebook (it functions ok, fortunately), it isn't something that should happen on unpacking a new notebook.
Here is a picture of the main damage:
The damage is clearly not caused by the UPS transport, as the packaging was in perfect condition, not a single knock in the shipping box. The notebook itself was also very tight secured, with not a single possible way that the shipping could have caused the damage.
I questioned Magic Devices (by mail) about the damage. And they requested pictures of the damage. Seemingly thankfull that they were willing to do something about the problem, I took the pictures and sent them to MagicDevices. THIS IS THE LAST TIME I'VE HEARD FROM MAGICDEVICES.
Till now I have sent about 3 more mails, kindly requesting for a solution to this problem, and I haven't got a single reply back. As my knowledge of German language is not good, I don't know what (legal) steps I can take to solve this problem. I know there is a 14 days return policy, and I have used that, seeing that I've contacted (mailed) MD the same evening that I got the notebook.
I'm definitely not the only one having this problem, looking at this thead: http://www.thinkpad-forum.de/thread.php?threadid=9714
I would advice everyone not to buy notebooks (or anything) with Magic Devices. They try to sell damaged hardware and don't have the decency to even reply the communication.
I'm not used to go out and tell stuff like this, but this time I'll gladly do anything to stop potential buyers from going to Magic Devices and buying a notebook there.
Regards,
Felix
