Date : 2012-AUG-23
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Dear Customer,
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This is a Standard Warranty Replacement (SWR) notification.
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Please follow these instructions for prompt receipt and processing of your order:
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Order Number: xxx
Order Date* :* 2012-AUG-23
(Please note that your order will expire in 60 days from the date the order was placed.)
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Products Intel is sending to you:
(Note:Product information is conditional based on substitute part availability.Actual part(s) may differ.)
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Row No**** : ******* 1
Part No**** : E64510-309
Product**** : SSD, 80GB, 2.5" 9.5MM
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Products you are returning to Intel:
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Row No***** : ******* 1
Part No*** : E64510-309
Product*** : SSD, 80GB, 2.5" 9.5MM
FPO******** : N/A********* ATPO/Serial No**** : xxx
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General instructions for returning a product to Intel:
- Please enclose a copy of this email with your return
- Write the order number on the outside the box 7500880171
- If you are returning the Intel Health Guide, ensure the disinfection procedure was performed, and the signed and dated Disinfection Form accompanies the return.
- Return ONLY the products approved for return as noted in the product list above.
VERY IMPORTANT: Keep all accessories with you; we do not guarantee return of unauthorized parts. Intel will not be responsible for keeping any parts or accessories that are not included in this order.
- If you are returning a desktop board, then be sure the processor socket (PnP) cap is properly placed on the processor socket. If you do not have the PnP cap, contact Intel Technical Support so the part can be shipped to you. If you send the board without the PnP cap, Intel may reject the package and return the product to you.
- When sending product/s to Intel for warranty claims, we recommend the use of the original packaging, or make sure you package the product to prevent physical damage during shipping (Intel is not responsible for product that has been physically damaged prior to or during shipping.).
- If you do not have the original packaging, please use other safe means to send the parts. For a board product, the replacement(s) will be shipped to you in a brown box.
- Return instructions for the Intel Storage Server SSR212MC2 Backplane failures. The components listed below are contained in a single “Chassis FRU” field replaceable unit.
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- Please make sure the following components are included when returning an Intel Storage Server SSR212MC2 Chassis FRU: Backplane, Enclosure Management Card, Front Panel Board and Power Supply Cage. Failure to do so will result in denial of the warranty, and Intel reserves the right to return the unit as UNREPAIRED.
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- Upon receipt of your returned product to the Intel depot your replacement product will be released to ship. A shipment confirmation will also be sent to you to confirm the transaction
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For all other customers:
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- For all other customers, return your product to the following address:
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*************************** Intel CWP
*************************** DHL Supply Chain
*************************** Zwenkgras 23
*************************** Beringe
*************************** 5986 PM
*************************** Netherlands
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Please contact your local DHL office with our account number (see below) to arrange for collection of your product(s).
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All Countries other than those below: 968516528
United Kingdom :968753336
Germany :968753336
France : 968753336
South Africa: 305349725
Netherland : 5750641
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As part of the existing product warranty terms, the following actions may be taken:
- Intel Desktop Board and Sever products that are returned with Physical Damage ( damage due to product external causes ) via* Standard Warranty Replacement will not be accepted, and Intel reserves the right to:
- Return the product to the customer at our expense with a letter of explanation.
- Customers who consistently return products with Physical Damage via the Advanced Warranty Replacement benefit may be subject to suspension of the AWR benefit.
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For more information on the Intel Desktop Board product warranty, pleasevisit: http://support.intel.com/support/motherboards/desktop/sb/cs-009050.htm
For more information on Physical Damage criteria, please visit: http://www.intel.com/support/go/CIDprevention
For training information on proper handling & storage to avoid damage,please visit: http://www.intel.com/support/motherboards/desktop/sb/CS-021626.htm
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Additional Instruction for Non-EU Customers (Applicable only for returns to European Union depot):
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International returns must have a commercial invoice for the importation into EU
- Prepare a commercial invoice for the freight carrier.
- Commercial invoice should be on company letterhead.
- List all products being returned and include the following:
- RMA #
- Quantity of Units Returned
- Product Description
- Country of Origin (actual marking on product)
- Unit Value
- Total Value
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- If returning an Optical Disk Drive (ODD) module only, include the bezel with your return.
- If returning a Keyboard module only, do not return the strip cover (replacement does not include this).
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General instructions for receiving a product from Intel:
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- If you see signs of pilferage or tampering, do not accept the package. Report the incident to Intel immediately using the contact information below. If there are no signs of pilferage or tampering, please make sure that the unit/s match the information provided on the commercial invoice before you sign for the package.
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- The courier may ask for a valid ID from the person receiving the package.
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Questions?* Contact Intel Customer Support at
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- Technology Providers: http://www.intel.com/reseller
- Non Technology Providers: http://www.intel.com/support/feedback.htm
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